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Privacy Statement for Hideaways.com
At Hideaways International, Inc., we are committed to protecting your privacy. It is occasionally necessary for us to collect information about you to process orders and to provide a more personalized experience. We make every effort to maintain the confidentiality of all information you provide us as part of this process. Please read on for more details about our privacy policy.

This statement delineates Hideaways International's commitment to privacy and discloses the information gathering and information dissemination practices for Hideaways International and Hideaways.com.

What information do we collect? How do we use it?

  • When you Register online we capture and store your Name, E-Mail Address, Username, Password, Password Hint, Security Questions and Answer, and E-mail Address. We optionally store your Address information as well, if you wish, and explicitly enter that information into our systems. This information allows us to effectively communicate with you, and allows us to establish a unique record for you within our systems.


  • When you place an order, Reservation Request, or any other type of paid service request, we capture and store your Name, Username, E-mail, Credit Card Type, Credit Card Number, Credit Card Expiration Date, Credit Card CVV2 Information (Captured and used for processing, but not stored), Billing Address, and Travel Preference Data. This information allows us to effectively process any requests or orders that you submit to our website. This information is stored using industry standard methods and techniques and all confidential information such as Credit Card numbers are encrypted when stored in our system for added security. Access to this level of confidential information is tracked within our system to further protect our clients.


  • When you submit a Property rating or a reservation request, we also ask that you complete your Account Registration record with Address information, if it is not already completed.


  • When you enter a contest or other promotion, we may ask for your address, telephone number or other contact-related information so we can administer the contest and notify winners.

How does Hideaways.com protect customer information?
When you place orders or access your account information, we use an SSL (Secure Sockets Layer) connection to encrypt and protect your data. Furthermore, all of the customer data we collect is protected against unauthorized access using industry standard methods and techniques available including firewalls, encryption and hashing.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as allowing you to log in to our site without typing in your username and password each time. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Without a cookie, you will still be able to use some of the features within our site, however your browsing experience is greatly enriched if you accept the "Session" cookie from our servers for the duration of your browsing experience.

Will Hideaways International disclose the information it collects to outside parties?
Hideaways will occasionally make its Client mailing list available to high-quality providers of services that we feel will be of interest to our clients if said client has opted in to such communications. All information except name and address are excluded from this list. Clients may OPT-OUT of this communication stream at any time by contacting Hideaways.com Customer Service Desk at 800-843-4433, and requesting that Hideaways OPT them out of any future third party communications, or by updating your online profile at Hideaways.com.

Hideaways reserves the right to operate Co-operative Marketing program's on Hideaways.com, and/or other websites managed by Hideaways International, Inc.. These Co-operative Marketing programs will be branded as such, and the current rules, terms, and/or conditions will be posted on each individual Co-operative Marketing program. To enter the Co-operative Marketing program you must accept the current agreement in place for that program. Each program will be individually defined. For more information please see the rules, terms, and / or conditions of each individual Co-operative Marketing program.

Hideaways reserves the right to transfer Client Contact Information to our Co-operative Marketing Partner, in the event that said Client has agreed to the rules, terms and/or conditions for that specific Co-operative Marketing program, and those rules, terms and/or conditions allow for said transfer of Client Contact information to our Co-operative Marketing Partner.

You may at any time decide to OPT-OUT of any and all Client Communications from Hideaways International, except for the following exceptions:

  1. If you submit a Vacation Request, then your Client Contact information as defined in the above section will be provided to the Property or Property Owner, the Vacation Request was sent to.
  2. If you agree to the Rules, Terms, and/or Conditions of a Co-operative Marketing program, and that program denotes that Client Contact Information will be shared with the Co-operative Marketing Partner.
  3. If you are a member of Hideaways International (Hideaways Aficionado) then Member-Specific communications cannot be opted out of, as they are a paid service. Examples include: Hideaways Guide, Hideaways Newsletter, Hideaways Member Services communications via USPS mail.

Your consent
By using our Web site, you consent to the collection and use of this information by Hideaways.com. As defined in the Terms of Use agreement, by your use of this site you agree to be bound by the Terms of Use agreement as currently defined.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
Hideaways.com welcomes your questions and comments about privacy. Please E-mail us at Support@Hideaways.com


CHOICE/OPT-OUT

You may choose not to receive communications from us and our partners at any point on our web site where we request information about you, the visitor.

If you are a Registered Guest, you also have the following options for removing information from our database so you will no longer receive communications or our service.

  1. E-mail - support@Hideaways.com with your requested updates
  2. From the home page: sign in, click on " My Account : Account Information : Update My Info" in the upper navigation area, and then please upate your information.
  3. Send a message to the following postal address:
    Hideaways International, Inc.
    ATTN: Hideaways.com - Membership Services
    767 Islington Street
    Portsmouth, NH 03801
  4. Call - 603-430-4433
  5. Fax - 603-430-4444

CORRECT/UPDATE

This site gives Registered Guests the following options for modifying information previously provided:

  1. E-mail - Support@Hideaways.com with your requested updates
  2. From the home page: sign in, click on"Account Tools" in the upper navigation area, and then please upate your information.
  3. Send a message to the following postal address:
    Hideaways International, Inc.
    ATTN: Hideaways.com - Member Services
    767 Islington Street
    Portsmouth, NH 03801
  4. Call - 603-430-4433
  5. Fax - 603-430-4444

CONTACTING US ABOUT USE OF THE WEB SITE

Questions about this privacy statement, the practices of this site, or your dealings with this web site should be addressed to:

Hideaways International, Inc.
ATTN: Director of IT
767 Islington Street
Portsmouth, NH 03801

Support@Hideaways.com
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