As many well-heeled travelers
know, the name of Red Carnation is
synonymous with distinctive boutique
properties located at
distinguished addresses, offering
uncompromised service of the highest
level and an attention to detail
that leaves guests smiling appreciatively.
As we enter the new year,
Hideaways is pleased to announce its
new association with this superlative
international collection of hotels.
Guided by the experienced hand
of founder and president Beatrice
Tollman, Red Carnation Hotels has
set the standard for gracious, discreet
service in the luxury
hospitality industry. Its eight properties
—located in London, Geneva,
Palm Beach, and Cape Town—continually
receive awards for excellence
of service, including four- and
five-star designations from The
American Academy of Hospitality
Sciences and the English Tourist
Board. As directed by Mrs. Tollman,
each hotel operates under the
credo, "No request too large, no
detail too small." Staff members
even carry cards with 12 service
points that include "Smile and use
positive eye contact," "Anticipate
guests' needs," "Practice a 'Yes I
can' attitude," and "Greet guests
by name whenever possible."
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